On August 28, the Guangzhou Baiyun International Airport opened a dedicated service centre aimed at making travel smoother for foreign visitors. The new service centre, located at Terminal 2's international arrivals hall, brings together payment, communication, transport, tourism, and business support under one roof.
Photo: Zeng Xiangxing
Designed as a "one-stop" hub, the centre provides comprehensive travel solutions tailored to international passengers:
l Payment services: In addition to ATMs for cash withdrawal, staff actively assist foreign visitors in using domestic mobile payment platforms for easier transactions.
l Communication: Visitors can quickly obtain local SIM cards and data packages.
l Transport: The centre offers guidance on airport buses, metro and taxis, as well as personalized car rentals and city travel cards
l Tourism: A professional travel agency on-site provides customized itineraries integrating vacation, culture, tourism and lifestyle experiences, along with bookings for hotels near the airport.
l Business and exhibitions: Dedicated exhibition services support attendees of events such as the Canton Fair with tailored participation plans and recommendations, ensuring smooth business travel.
Photo: Zeng Xiangxing
The centre also features 24/7 multilingual staff support, AI translation devices covering more than 140 languages, and service robots to provide guidance on the spot.
Photo: Zeng Xiangxing
According to officials, as China's inbound tourism rebounds, the Guangzhou Baiyun International Airport has already handled over 10 million cross-border passengers this year. Meanwhile, the airport has resumed 18 international passenger routes, welcomed five new foreign airlines, and opened two new international destinations. It now operates around 75 weekly international passenger flights and 46 cargo routes.
Reporter: Zeng Xiangxing
Photo: Zeng Xiangxing
Editor: Hu Nan, James Campion, Shen He
